Last update 11/2/2026

GENERAL TERMS AND CONDITIONS OF USE OF THE SITE

IT IS IMPORTANT THAT YOU READ CAREFULLY AND UNDERSTAND THESE GENERAL TERMS AND CONDITIONS OF USE OF THE SITE. BY ACCEPTING THEM, YOU UNDERTAKE TO COMPLY WITH THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS AND DO NOT WISH TO COMPLY WITH THEM, YOU MUST NOT ACCEPT THEM AND, CONSEQUENTLY, YOU WILL NOT BE ABLE TO USE THE SERVICES OFFERED BY THE COMPANY ON THE SITE.

Last updated: 2 November 2026

Entry into force: 17 November 2026 (Article 4.4 bis: 1 December 2026)

Recitals

ULULE SAS, a simplified joint-stock company (société par actions simplifiée) with a share capital of €293,478, registered with the PARIS Trade and Companies Register (RCS) under number 794 710 830, registered as a Crowdfunding Intermediary (Intermédiaire en Financement Participatif, IFP) with ORIAS under number 17003008, whose registered office is at 10 rue de Penthièvre, 75008 Paris, France (hereinafter "the Company"), publishes and operates a website under the Ulule brand, accessible on the internet at http://www.ulule.com (hereinafter "Ulule" or "the Site"), the purpose of which is:

• to enable Creators to create and submit on Ulule one or more Fundraisers for which they are seeking a financial contribution;

• to provide an intermediation service between Creators and Contributors via the Site operated by the Company, in order to facilitate their interactions;

• to invite internet users to become Users of the Site and to support one or more Fundraisers financially by making a Contribution.

Ulule acts as an intermediary between internet users who wish to take part in financing Fundraisers and Creators who are seeking a financial contribution for those Fundraisers.

The purpose of these General Terms and Conditions is to define the terms and conditions under which these Services are made available to users of the Site.

Use of Ulule or of the services offered on Ulule implies full and complete acceptance of these General Terms and Conditions of Use by Users, including the provisions of the Community Guidelines and the information provided in the FAQ.

Article 1. Definitions and Scope of Application

1.1 Definitions

The definitions below have the same meaning whether used in the singular or the plural.

"Credit Card" means a valid payment or credit card, subject to its acceptance by Ulule (Visa, MasterCard, CB).

"Fundraiser" means any fundraising page launched on the Site, whatever the collection mode chosen by the Creator, enabling the Creator to collect Contributions in accordance with the General Terms and Conditions of Use.

"Rewards-based Fundraiser" means a collection mode in which Rewards are offered by the Creator to Contributors in exchange for their Contribution. If this collection mode is chosen, the Creator must set a Funding Goal and a Collection Period. This collection mode operates on an all-or-nothing basis: the funds collected are paid to the Creator only if the Funding Goal has been reached or exceeded at the end of the Collection Period.

"Donation Fundraiser" means a Fundraiser mode with no Reward in return for the Contributions made by Contributors. In this collection mode, the funds collected belong to the Creator immediately, as soon as the payment is validated.

"Subscription Fundraiser" means a collection mode in which the Fundraiser page has no end date, in which contributions are monthly donations or one-off donations, and in which the Creator may, if they wish, offer Rewards according to the level of the monthly contribution. In this collection mode, the funds collected belong to the Creator as soon as the payment is debited, subject to the refund cases provided for in Article 4.3.2.

"Commission" means the remuneration due to the Company and deducted from the Contributions collected by the Creator in return for the intermediation service provided.

"Personal Account" means the User's personal space on the Site. This space can be accessed only by entering the login Identifiers and gives access to the Services provided by the Company. It also allows the User to consult and modify their own personal data.

"General Terms and Conditions" means these general terms and conditions of use of the Site applicable to Visitors, which may be consulted on the Site by any Visitor and to which Visitors must adhere in order to become Users.

"Reward" means, where applicable, the reward(s) that may be offered by the Creator to Users in exchange for their Contribution to a Fundraiser. The Reward(s) linked to a Fundraiser are defined case by case on the Site, at the Creator's sole discretion, it being specified that financial rewards (equity participation, repayment with or without interest, royalties, etc.) are prohibited on the Site.

"Contribution" means any sum of money collected by the Creator through the intermediation of the Site in order to finance one or more Fundraisers offered on the Site.

"Creator" means any natural or legal person registered on the Site with the aim of presenting and promoting one or more Fundraisers to be carried out with the support of the Contributions collected through the intermediation of the Site.

"Intellectual Property Rights" means all intellectual property rights as provided for by the French Intellectual Property Code and national conventions, including copyright, the neighbouring rights of performers and of phonogram and videogram producers, trademark law, patents, trade names (including internet domain names and email address names), copyrights, moral rights, rights in any designs, rights in any databases and know-how, whether registered or not, registrable or not, and subsisting anywhere in the world. "Collected Funds" means the Contributions recorded on a Fundraiser that have not yet been transferred to the Creator.

"Identifier" means the data required to identify a User, consisting of an email address or a username, and a password.

"Business Day" means a calendar day other than Saturdays, Sundays and public holidays in metropolitan France.

"Funding Goal" means the total amount of Contributions sought by the Creator to carry out a Rewards-based Fundraiser. At the Creator's choice, this funding goal may be expressed either as a monetary goal or as a number of Contributions to be obtained on the Fundraiser.

"Party" means, as the case may be, the Company and/or any User who has accepted the application of the General Terms and Conditions, and "Parties" means all of them.

"Collection Period" means, for each Fundraiser, the period during which Users may make Contributions through the intermediation of the Site for a given Fundraiser.

"Service(s)" means all the Services, whether paid or free, offered on the Site.

"Company" means ULULE, a simplified joint-stock company with a share capital of €293,478, registered with the PARIS Trade and Companies Register under number 794 710 830, registered as a Crowdfunding Intermediary (IFP) with ORIAS under number 17003008, whose registered office is at 10 rue de Penthièvre, 75008 Paris, France.

"Transaction" means a transaction concluded by a User under the conditions set out in the General Terms and Conditions of Use of the Site and giving rise to a valid payment.

"Ulule" or "the Site" means the website accessible on the internet at http://www.ulule.com, exclusively owned by the Company, the purpose of which is in particular to enable Creators to promote their Fundraisers and Users to provide financial support to those Fundraisers through Contributions made via the Site.

"Contributor" means a User who has registered on the Site and/or who wishes to support one or more Fundraisers offered on the Site by making one or more Contributions to one or more Fundraisers.

"User" means collectively the Creators and Users registered on the Site, provided that they have first adhered to the General Terms and Conditions.

"Visitor" means any person who visits the Site to consult the content and information published on it without being registered, or before registering on the Site as a User.

1.2 Scope of Application

These general terms and conditions of use (hereinafter "the General Terms and Conditions") apply, without restriction or reservation, to all the Services offered by the Company on its Site, accessible in particular at www.ulule.com, except for specific conditions applicable to certain Services.

These General Terms and Conditions prevail over any other general or specific terms and conditions not expressly accepted by the Company. Subscription to the Services is reserved exclusively for Users who have first read the General Terms and Conditions of Use in full and have accepted them without reservation.

The User declares and acknowledges that they have read the General Terms and Conditions of Use in full.

These General Terms and Conditions of Use take effect upon their publication on the Site or, if later, on the date of entry into force stated at the top of this document, and remain in force until they are partially or totally modified by the Company.

The General Terms and Conditions of Use are updated regularly and are therefore subject to change. In view, in particular, of possible extensions and improvements to the operation of the Site, the Company reserves the right to adapt or modify at any time the scope of the services offered through the Site. The Company reserves the right to modify the General Terms and Conditions of Use. Users are informed of any modification by email, and it takes effect no earlier than fifteen (15) days after that information, except where it is required by a legal or regulatory obligation or is necessary to address an unforeseen and imminent danger to the security of the Site or of Users (fraud, malware, data security breach).

New features will be posted on the Site in order to bring them to the attention of Users and Creators. It is therefore the User's responsibility to consult and accept the General Terms and Conditions of Use at the time they make a Contribution, in particular to make sure of the provisions in force. Each use of the Services offered on the Site by Users constitutes acceptance of the latest version of the General Terms and Conditions of Use published on the Site.

Article 2. Conditions of Access to and Registration on the Ulule Site

2.1 Consent and Capacity

Registration is completed by filling in an online form. When registering, the User or the Creator undertakes to provide accurate data and is required to complete all the mandatory fields of the registration form.

A User who is a natural person must be of legal age and have the capacity to enter into contracts.

The representative of a User that is a legal person certifies that they hold all the rights necessary to enter into these terms on behalf of the legal person they represent.

The User undertakes not to create or use any accounts other than the one initially created, whether under their own identity or that of a third party. Any exception to this rule must be the subject of an explicit request by the User and of an express and specific authorisation from the Company. Creating or using new accounts under one's own identity or that of third parties without having requested and obtained the Company's authorisation may result in the immediate suspension of the User's account and of all associated services.

The User guarantees that the information they provide via the Site is accurate, truthful and true to fact. They undertake to inform the Company without delay of any change to the information provided at the time of registration and, where applicable, to make these changes themselves in their personal space.

2.2 Identifier and Password

When creating their account, the User will choose or be assigned an identifier and a password (hereinafter "Identifiers") giving them access to their personal space. These identifiers are personal and confidential. They may only be changed at the User's request or on the Company's initiative.

The User is solely and fully responsible for the use of their Identifiers and undertakes to do everything possible to keep their Identifiers secret and not to disclose them to anyone, in any form or for any reason whatsoever.

The User will be responsible for the use of their Identifiers by third parties and for the actions or statements made through their personal User account, whether fraudulent or not, and shall indemnify the Company against any claim in this respect.

The User may authorise a third-party application or assistant to access certain data in their account and, where applicable, to carry out certain actions on their behalf, within the limits of the authorisations they grant to it (see the Privacy Policy, section 7.6). They choose these applications freely and under their sole responsibility, and may withdraw their authorisation at any time. Actions carried out through an application so authorised are deemed to have been carried out by the User.

Furthermore, as the Company has no obligation and does not have the technical means to verify the identity of persons registering on the site, it is not responsible in the event of identity theft affecting the User. If the User has reason to believe that a person is fraudulently using their identification details or their account, they must inform the Company immediately.

In the event of loss or theft of any of their Identifiers, the User is responsible for any harmful consequence of such loss or theft and must use, as soon as possible, the procedure allowing them to change them.

Should the User become aware that another person has accessed their Personal Account, the User shall immediately inform the Site manager by email at [email protected] and confirm this information by registered letter to the following address: ULULE SAS, 10 rue de Penthièvre, 75008 Paris, France.

Any use of the site that is fraudulent or that breaches these General Terms and Conditions will justify the User being refused, at any time, access to the Services or other features of the Site.

Article 3. Conditions Applicable to Creators

3.1 Nature of the Services Offered to Creators

The Site allows Users who so wish to raise funds by creating one or more Fundraiser pages.

The Company acts as a technical intermediary by making available to the Creator an online platform enabling them to create, distribute and promote their Fundraiser on a dedicated web page.

3.1a Support Tools Based on Artificial Intelligence

To support Creators, the Company makes available to them, in addition to its team, tools based on artificial intelligence, in particular:

• advice offered in the Fundraiser editor to improve the presentation text, the funding goal and the Rewards;

• an assistant, Ulule Assist, which the Creator may choose to consult in their exchanges with the Company to obtain a quick answer to their questions. Before sending their question, the Creator is informed that they are addressing an assistant based on artificial intelligence; they may contact a member of the team at any time.

The content produced by these tools is generated automatically. It consists of suggestions and general information, provided for guidance only, and never modifies the Fundraiser without action by the Creator. The Creator remains free to use it or not and remains solely responsible for the content of their Fundraiser's presentation, in accordance with Article 3.2. Use of these tools does not create any obligation to advise on the part of the Company and does not prejudge the decision to publish the Fundraiser.

This content forms part of the exchanges between the Company and the Creator and is retained under the same conditions as those exchanges. The corresponding processing of personal data is described in the Privacy Policy.

3.2 Presentation of Fundraisers

Creators who wish to promote their Fundraisers and obtain funding submit to the Company, for publication on the Site, a presentation detailing the purpose, nature and objectives of the Fundraiser they wish to run.

In order to be accepted by the Company for publication on the Site, the Creator undertakes to provide a clear and precise description of the Fundraiser project.

Several Fundraiser modes are available on the Site. If the Creator has chosen to run a Rewards-based Fundraiser, they must also provide the minimum amount that Contributions must reach for the Fundraiser to be considered funded, the Collection Period and the Rewards they offer.

The characteristics and parameters of Fundraisers are subject to the Company's prior acceptance, without any obligation to give reasons for a refusal, and without this implying for the User any guarantee concerning the Creator's commitments or the authenticity of the information presented by the Creator. The review of Fundraiser presentations is essentially intended to check the consistency and quality of presentation of the information provided, and is not intended to verify the viability of Creators' commitments, the feasibility of their objectives or the authenticity of the information provided.

For example, the Company will systematically refuse Fundraisers that are fanciful, lacking in seriousness, detached from any concrete reality and doomed to failure.

It is the Creator's responsibility to ensure that they have all the rights necessary to publish the Fundraiser on the Site and that they comply with all applicable laws and regulations in connection with their commitments, both as regards any Rewards they offer and as regards the use they state they intend to make of the funds collected. In particular, Creators shall refrain from submitting Fundraisers that breach the laws and regulations in force, that may infringe human dignity or a person's privacy or the protection of third parties' personal data (see in particular the Ulule Privacy Policy), that are contrary to public morals, or that incite or lead to illegal activity or any other activity that would infringe the rights of the Company and its contracting partners, of other Users and, more generally, of any third party.

The Creator is fully responsible for the content of the presentation of the Fundraiser published on the Site and must in particular ensure that this presentation cannot mislead Users.

The Creator acknowledges that providing misleading, incomplete or incorrect information may render them liable to the Company and to Users, and assumes full responsibility for the consequences of any omission or negligence in this respect.

In the event of the death, incapacity or accident of the Creator, or any other event rendering them unable to fulfil the commitments made in connection with a Fundraiser (Reward promised to Users or use of the money collected to achieve something specific), the Company is authorised to suspend the ongoing collection.

More generally, the Company may at its discretion cancel an ongoing collection where it is found that the Creator is in breach of these terms. In that case, all recorded Contributions would be cancelled immediately, the Users concerned would be refunded and the Creator could not claim to recover the sums collected.

Creators acknowledge that they are firmly determined to use all means to honour the commitments they make through the site, both as regards any Rewards promised and as regards the stated use of the funds collected. They undertake to update their Fundraiser pages regularly and to share with other Users information on the progress of their commitments, even after the Collection Period has ended.

3.3 Reputation Safeguard Clause

Ulule reserves the right, at its sole discretion, to assess any Fundraiser or Content that could potentially cause a significant negative public reaction, harm the reputation of the Site, the Company, its Users, Creators, partners and stakeholders, or contravene the values and ethical principles promoted by the Site, which include in particular, without this list being considered exhaustive:

• diversity: valuing and including people of different backgrounds, cultures, ethnicities, sexual orientations, gender identities and physical or mental abilities;

• gender equality: combating gender inequality and promoting equal rights, opportunities and treatment for men, women and non-binary people;

• inclusion: creating spaces, opportunities and communities where everyone feels respected and valued;

• social justice: striving to create a fair society in which rights and opportunities are distributed fairly across society, including for historically marginalised or oppressed groups;

• environmental awareness: recognising the climate emergency and promoting sustainable practices to protect the environment for future generations;

• minority rights: protecting and promoting the rights of minority groups, including ethnic, religious, cultural, sexual and gender minorities;

• combating xenophobia: active commitment to combating fear, mistrust or hatred of foreigners or of anything perceived as foreign or different;

• accessibility: improving access to and participation in physical, digital and social spaces for people with disabilities;

• corporate social responsibility: the conviction that companies should be accountable not only to their shareholders but also to their employees, their customers, society as a whole and the environment;

• combating sexist and sexual violence: continuous effort to eliminate discrimination and violence based on sex or gender;

• combating cyberbullying: actions aimed at preventing and combating online harassment, in order to create safe and respectful digital spaces for all users.

Any Creator of a Fundraiser or Content that may cause a significant negative public reaction, harm the reputation of Ulule, its Users or its Creators, or contravene the values and ethical principles promoted by Ulule, whether because of the purpose of the Fundraiser or because of the persons benefiting from or associated with it, must, before the Fundraiser is launched or the Content is published, inform the Company of this risk by indicating it in the discussion thread with the Ulule team.

If, once a Fundraiser has been launched or Content published, Ulule identifies such a risk that was not indicated to it by the Creator before the Fundraiser was launched or the Content was published, Ulule will notify the creator of the fundraiser and propose corrective actions, which may include, without limitation, modifying the content of the Fundraiser, ending the Fundraiser early or purely and simply cancelling the Fundraiser with a refund of the sums paid by Users in respect of their Contributions.

If the proposed corrective actions are not implemented by the Creator within 48 hours, or if the nature of the Fundraiser is such that corrective actions cannot remedy the potential harm, the Company reserves the right to stop the Fundraiser unilaterally, either by ending it early or by purely and simply cancelling it with a refund of the sums paid by Users in respect of their Contributions, without prejudice to any other right or remedy.

Except in an emergency or in the event of proven harm, the early termination of a Fundraiser by the Company under this clause will be preceded by a further 48-hour notice sent to the Creator by electronic communication.

The Creator acknowledges that the termination of a Fundraiser under this clause, whether by shortening its duration or by purely and simply cancelling it, does not give rise to any compensation.

3.4 Promotion on and off the Site

In the context of managing Fundraisers and of its marketing operations, the Company may promote Fundraisers, the Services, the Site and/or the Company.

The Creator hereby agrees that the content and information provided may be freely used by the Company for promotional purposes.

Accordingly, the Creator grants the Company, on an exclusive and free-of-charge basis, worldwide and for the entire term of these terms, the rights specified below, in order to enable the Company to provide the Service in the form of distribution on the internet, on mobile telephone networks and/or on any other current communication network open to the public.

In this respect, the Creator grants the Company, in particular, the right:

• to use, in the context of its communications and the promotion of the Site, their name as well as the name and characteristics of the Fundraiser;

• to reproduce and have reproduced the content and information provided on the Site on any network, by any process and in any form known or unknown, whether or not in association with other works of any kind, provided that such uses are made in connection with the promotion of the Fundraiser;

• to represent or have represented all or part of the content of the Fundraiser;

• to adapt or have adapted all or part of the content of the Fundraiser.

The Creator also expressly authorises the Company to promote and/or advertise the Fundraiser and to distribute, together with the content, advertising, commercial and/or promotional messages relating to third-party products or services.

The Creator also expressly agrees that the content and information provided may be used on the Site alongside trademarks or logos of the Company's partners.

3.5 Fulfilment of Creators' Commitments

The Creator undertakes to fulfil the commitments made to Users, in particular to use the funds collected in accordance with the description of their Fundraiser and, if they have offered Rewards, to provide the Rewards described on the Fundraiser page.

When offering Rewards, the Creator is invited to ensure that they will be able to provide the Rewards they offer to Users at the end of the Fundraiser. Rewards may be of any nature other than financial (personal creations, content, objects, invitation to an event, etc.).

Creators undertake not to offer or provide any unlawful Reward, in particular any Reward of a sexual, racist, discriminatory, defamatory, insulting or xenophobic nature, inciting violence, violating the image of third parties, undermining public order or public morals, contrary to the law, violating professional secrecy, property rights and trademark or patent law or any other intellectual or industrial creation belonging to third parties, dangerous or counterfeit.

Should the Creator be unable to provide Users with the promised Rewards, they expressly undertake to refund them in full and accept that the Company cannot in any case assist them in this process.

The Creator expressly acknowledges that they are solely responsible for the administrative, accounting, tax and social security management relating to the Fundraiser, including the sums received through the Company and their tax treatment.

The Company is not responsible for the actions of Creators, who remain solely responsible for the terms binding them to Users in the context of the collection of Contributions through the Site. Creators are responsible for the Contributions they receive through the Site and for any Rewards they offer in the context of the Fundraisers presented on the Site.

Consequently, the risks involved in the development and running of the projects carried out using the funds collected, such as any postponements or cancellations, are entirely and exclusively the responsibility of the Creators.

Creators may arrange refunds at their sole discretion. The Company is not responsible for refunds that do or do not take place on Fundraisers.

Article 4. Conditions Applicable to the Collection and Management of Contributions

4.1 Collection of Contributions

Users are entirely free to choose the amount and the allocation of their Contributions.

For Fundraisers offering Rewards, Users freely choose the Reward they wish to receive from among those offered by the Creator, it being specified that the amount of the Contribution paid must be equal to or greater than the value of the Reward chosen.

By accepting these terms, the User declares that the source of the funds they use on the Site is not illegal and undertakes not to use the Site for any illegal or fraudulent activity, in particular money laundering.

It is recalled that the Company is only an intermediary between the Creator and the User in the context of the promotion of a Fundraiser, in particular by making its Services and the Site available to the Creator and the User.

Consequently, the User may not hold the Company liable in the event of the Creator's default, whether that default concerns a delay in delivering the Rewards, a cancellation or inability to use the funds collected in accordance with the purpose of the Fundraiser for any reason whatsoever, the non-delivery of the Rewards, or one or more Rewards not conforming to the description given by the Creator.

4.2 Payment of Contributions by Users and Related Service Fees

The Company applies service fees of 10 cents + 2.2% including VAT on the total amount of each Contribution. These service fees are added to the amount of the Contribution and are payable by the Contributor. They contribute to the operation of the platform and help improve the quality of the services offered.

The service fees are:

• applied only to Contributions created from 17 April 2025;

• calculated on the total amount of the Contribution, including shipping costs and any donations;

• refunded in full if a Rewards-based Fundraiser fails, if a Contribution to a Rewards-based Fundraiser is cancelled, or if Contributions are refunded following the cancellation of a Donation Fundraiser or a Subscription Fundraiser under the conditions of Article 4.3.2.

Example: for a Contribution of €100, the service fees will be 10 cents + 2.2% × €100 = €2.30 including VAT, i.e. a total amount payable of €102.30 including VAT.

Payment of the Contribution and of the service fees will be made using one of the payment methods offered on the Site, which may be, for example, a credit card and/or any other payment method already offered on the Site or integrated into the service in the future.

When you make a Contribution to a Fundraiser or publish a Fundraiser, you accept the terms of use of the payment systems used on the Site.

• For payment and fundraising flows in euros: the Company has chosen to rely on Mangopay SA, through the Mangopay solution, for all electronic payment services denominated in euros. By using the payment system offered on the Site to make a payment in euros or to collect funds in euros, you therefore accept the Mangopay terms of use, which are annexed hereto and form an integral part of the general terms and conditions of use of the Ulule Site.

• For payment and fundraising flows in a currency other than the euro: payments and fundraising denominated in a currency other than the euro are made using the Stripe Connect payment system. By using the payment system offered on the Site to make a payment or collect funds in a currency other than the euro, you therefore accept the Stripe Connect terms of use. The full Stripe Connect terms of use can be found here: https://stripe.com/connect/account-terms

4.3 Management of Contributions

4.3.1 Fundraisers Operating in "Rewards-based Fundraiser" Mode

4.3.1.1 Credit Card Payments via the Payment Service Provider Mangopay (payments in euros)

For payments made in euros, Ulule uses the services of the Payment Service Provider Mangopay. For these transactions, the Contribution is immediately debited from the User's bank account.

If the Contribution was made to a Fundraiser operating as a Rewards-based Fundraiser, the User may decide, if they wish, to cancel their Contribution until the end of the Collection Period, including during any extensions, as long as the Collected Funds have not been transferred to the Creator. In that case, the amount of their Contribution is automatically credited back to their bank account, which takes on average 2 to 5 days once the cancellation has been confirmed.

If the Funding Goal has not been reached at the end of the Collection Period, the User's Contribution is then credited back to their bank account.

If the Funding Goal has been reached or exceeded at the end of the Collection Period, the User's Contribution is transferred to the Creator's bank account and can then no longer be refunded to the User who made the Contribution through the system set up by the Company and its partner Mangopay. In the event of a dispute or if they wish to be refunded, the User must then deal directly with the Creator.

4.3.1.2 Credit Card Payments via the Payment Service Provider Stripe (payments in a currency other than the euro)

For payments made in a currency other than the euro, Ulule uses the Payment Service Provider Stripe. For these transactions, the Contribution is not immediately debited from the User's account. A payment authorisation is recorded, which will only be executed if the Funding Goal is reached, once the Collection Period has ended.

If the Contribution was made to a Fundraiser operating as a Rewards-based Fundraiser, the User may decide, if they wish, to cancel their Contribution until the end of the Collection Period, including during any extensions, as long as the Collected Funds have not been transferred to the Creator. In that case, the amount of their Contribution will never be debited.

If the Funding Goal has not been reached at the end of the Collection Period, the User's Contribution is not debited.

If the Funding Goal has been reached or exceeded at the end of the Collection Period, the User's Contribution is debited and transferred to the Creator's bank account and can then no longer be refunded to the User who made the Contribution through the system set up by the Company and its provider Stripe. In the event of a dispute or if they wish to be refunded, the User must then deal directly with the Creator.

4.3.2 Fundraisers Operating in "Donation Fundraiser" or "Subscription Fundraiser" Mode

For Fundraisers operating in "Donation Fundraiser" or "Subscription Fundraiser" mode, a credit card Contribution is immediately debited from the Contributor's account and immediately credited to the Collected Funds of the Fundraiser concerned, and can then no longer be refunded to the Contributor, whichever Payment Service Provider is used (Stripe or Mangopay), except in the following cases:

• the Creator cancels their Fundraiser while no transfer of Collected Funds has yet been made to their bank account and, for a Donation Fundraiser, within six (6) months of the Fundraiser going live. All debited Contributions, both one-off Contributions and monthly instalments, are then automatically refunded to the Contributors, service fees included, and ongoing monthly Contributions are terminated immediately. This cancellation is irreversible;

• the Company cancels the Fundraiser under the conditions provided for in Article 3. If the User has opted for a monthly Contribution, each instalment, service fees included, is debited by credit card every month, on the same day of the month as the first payment, or on the last day of the month where that day does not exist. If payment of an instalment fails, further attempts are made three (3), six (6) and nine (9) days later. If these fail, the paid monthly Contribution ends; where the Creator offers a free tier, the User is then moved to it. A User may have only one active paid monthly Contribution per Fundraiser.

The User may cancel their monthly Contribution at any time from their User space. The monthly Contribution remains active until the next instalment, which is not debited, and the User may reactivate it until that date. Cancellation does not entail the refund of instalments already debited, which remain the property of the Creator, subject to the refund cases provided for above.

In the event of a dispute or if they wish to be refunded, the User must then deal directly with the Creator.

4.4 Commissions as Remuneration for the Intermediation Service and Payment of the Sums Collected

Access to the Site is free of charge.

The Company receives a commission on the funds collected by Creators' Fundraisers. This commission is deducted directly by the Company from the sums collected through the Site when they are paid to the Creators.

For Fundraisers collecting in Rewards-based Fundraiser mode, the commission on the funds collected is due only for Fundraisers that have reached or exceeded their Funding Goal at the end of the Collection Period. It is invoiced when the Collected Funds are transferred.

For Fundraisers collecting in Donation Fundraiser or Subscription Fundraiser mode, the commission on the funds collected is due whatever the amount reached. It is invoiced when the Collected Funds are transferred.

The commission remunerating the Services provided by the Company is calculated as a percentage of the amount of the Contributions recorded on fundraisers. The applicable percentage varies according to the payment method, the volume of funds collected and the currency in which the funds are collected.

For Creators collecting funds in euros, the following pricing applies, calculated each time a transfer of funds is executed, on the amount of the corresponding transfer of funds:

• band from €0 to €100,000 of funds collected: commission of 6.67% excluding VAT for funds collected by Credit Card, and 4.17% excluding VAT for funds collected via offline contributions added to the fundraiser (cheques or bank transfers);

• band from €100,001 to €250,000 of funds collected: commission of 5.83% excluding VAT for funds collected by Credit Card, and 3.33% excluding VAT for funds collected via offline contributions added to the fundraiser (cheques or bank transfers);

• band from €250,001 to €500,000 of funds collected: commission of 5.00% excluding VAT for funds collected by Credit Card, and 2.50% excluding VAT for funds collected via offline contributions added to the fundraiser (cheques or bank transfers);

• funds collected above €500,000: commission of 4.17% excluding VAT for funds collected by Credit Card, and 1.67% excluding VAT for funds collected via offline contributions added to the fundraiser (cheques or bank transfers).

Calculation example:

a Fundraiser has collected €166,000 on Ulule, split between €112,000 collected by credit card and €54,000 collected by cheques added to the Collected Funds at the Creator's request.

The commission as remuneration for the intermediation Service is calculated as follows:

All funds, whatever the payment method, are first added together (€166,000) in order to apply the band pricing for offline contributions (cheque and bank transfer). A commission of 2.50% excluding VAT is then added solely for funds collected by credit card, representing the difference between the credit card pricing and the cheque/bank transfer pricing, whatever the band:

€100,000 × 4.17% + €66,000 × 3.33% + €112,000 × 2.50% = €9,167.80 commission excluding VAT.

For Creators collecting funds in a currency other than the euro, the commission is 6.67% excluding VAT for funds collected by Credit Card, and 4.17% excluding VAT for funds collected by cheque or bank transfer.

VAT applies at the rate in force on the day the transfer of the funds collected is made and depends on the Creator's location. The services provided by Ulule SAS are considered, within the meaning of EU law, to be electronic services; the VAT rate applicable when the Creator is a private individual therefore depends on their location.

Since 1 January 2015, electronically supplied services are taxable at the place of consumption when supplied by taxable persons, whether or not established in the European Union (EU), to non-taxable persons ("consumers") whose domicile or habitual residence is in the EU. Electronic services are therefore taxable at the VAT rate in force in the Member State where the consumer is domiciled (for example 20% for a private Creator based in France, giving a commission rate of 8% including VAT for funds collected by credit card below €100,000).

This payment may be made once the Creator has provided all the information necessary for the payment of the sums (in particular their bank details) and has provided all the identification data required for the payment of the funds (bank account details, copy of identity document, etc.). The payment periods are as follows:

• within a maximum of 12 business days from the end of the Collection Period for Rewards-based Fundraisers;

• within a maximum of 12 business days from the request for transfer of funds for Donation Fundraisers;

• for Subscription Fundraisers, the transfer is triggered automatically on the first day of each month, without any request from the Creator and without a minimum amount, for the Contributions debited during the previous months; it is made within a maximum of 12 business days from that date. Available Collected Funds that are not transferred to the Creator may, in the event of prolonged inactivity of the Fundraiser, give rise to management fees under the conditions set out in Article 4.4 bis.

4.4 bis Management Fees for Inactive Fundraisers

4.4 bis.1 Purpose

As long as available Collected Funds have not been transferred to the Creator, the Company manages them on the Creator's behalf, in cooperation with the Payment Service Provider: monitoring the Fundraiser's balance, informing and reminding the Creator, handling the Creator's requests and complying with the legal and regulatory obligations attached to these funds. When the Fundraiser is inactive within the meaning of Article 4.4 bis.2, this service gives rise to management fees charged by the Company under the conditions of this article.

4.4 bis.2 Inactive Fundraiser

A Fundraiser is inactive when both of the following conditions are met:

• the balance of its available Collected Funds is positive. Available Collected Funds are those whose transfer the Creator can obtain, subject to providing the information and documents required for the transfer referred to in Article 4.4;

• the Fundraiser has received no Contribution and no payout of Collected Funds, even partial, has been made to the Creator's bank account for twelve (12) months. For a Rewards-based Fundraiser, this period therefore runs at the latest from the last Contribution received.

This may concern, in particular, Donation Fundraisers and Subscription Fundraisers whose funds have not been transferred, as well as Rewards-based Fundraisers that have reached their Funding Goal and whose funds could not be transferred because the Creator has not provided their bank details or the required identification data and documents.

For the purposes of this article, the following do not constitute a Contribution or a payout to the Creator's bank account: technical fund management operations carried out by the Company or the Payment Service Provider, in particular between payment accounts, that do not result in any payment to the Creator's bank account; deductions of management fees provided for in this article.

4.4 bis.3 Exclusions

No management fees are deducted from a Fundraiser for as long as any of the following situations lasts:

• the funds are blocked or made unavailable at the initiative of the Company or the Payment Service Provider, in particular for an identity verification, an anti-money laundering and counter-terrorist financing check, a dispute, a payment chargeback or an asset freeze;

• the identification documents provided by the Creator are being verified by the Company or the Payment Service Provider;

• the Creator's death has been reported to the Company.

4.4 bis.4 Prior notice to the Creator

Before management fees apply, the Company informs the Creator by email, at the address associated with their Personal Account, at least fifteen (15) days before the first deduction. This email states the balance of available Collected Funds, the date from which the fees will apply, their amount and the steps to obtain the transfer of the funds. Where the Fundraiser is still open to Contributions, it also states that the Fundraiser will be deactivated on that date, under the conditions of Article 4.4 bis.7. The Company then sends the Creator a reminder before the first deduction.

The Creator may request the transfer of their available Collected Funds at any time, under the conditions of Article 4.4. If, before the date stated in the email, the Fundraiser receives a Contribution or a payout of Collected Funds, even partial, is made to the Creator's bank account, the management fees do not apply.

4.4 bis.5 Amount and deduction terms

If, on the date stated in the notice email, the Fundraiser is still inactive within the meaning of Article 4.4 bis.2, the Company deducts management fees of five euros (€5) including all taxes per month and per inactive Fundraiser. For a Fundraiser in a currency other than the euro, the monthly management fees are the following rounded equivalent amount, including all taxes:

Fundraiser currency | Monthly management fees incl. taxes

US dollar (USD) | 6 $

Pound sterling (GBP) | 4 £

Swiss franc (CHF) | 5 CHF

Canadian dollar (CAD) | 8 CA$

Australian dollar (AUD) | 9 AU$

Swedish krona (SEK) | 55 SEK

Danish krone (DKK) | 37 DKK

Norwegian krone (NOK) | 60 NOK

The first deduction takes place on that date, then on each monthly anniversary of that first deduction. The fees are deducted directly from the balance of the Fundraiser's available Collected Funds, without any transfer of funds to the Creator, through the relevant Payment Service Provider and in accordance with its terms.

Each deduction gives rise to an email to the Creator and to the issuance of an invoice.

4.4 bis.6 Cap at the balance

Management fees may never exceed the balance of available Collected Funds. If that balance is less than the monthly management fees, only the remaining balance is deducted. The deduction of management fees creates no debt of the Creator towards the Company, which may not claim any amount from the Creator on this basis.

4.4 bis.7 End of management fees

Management fees cease to apply, or do not start to apply if no deduction has yet been made, as soon as any of the following occurs:

• a new Contribution to the Fundraiser;

• a payout of Collected Funds, even partial, to the Creator's bank account;

• the balance of available Collected Funds is exhausted.

The operations excluded in the last paragraph of Article 4.4 bis.2 do not constitute such events.

If the Fundraiser subsequently becomes inactive again within the meaning of Article 4.4 bis.2, after twelve (12) new months without any Contribution or payout to the Creator's bank account, management fees may only apply again after a new notice email and a new reminder, under the conditions of Article 4.4 bis.4.

Management fees already deducted remain acquired by the Company.

The application of management fees does not entail the closure of the Creator's Personal Account. Where the Fundraiser is still open to Contributions on the date of the first deduction, which can only concern Donation Fundraisers and Subscription Fundraisers, whose end date is indicative, the Company deactivates it on that date: it can no longer receive Contributions. The Fundraiser page remains visible on the Site. The Creator may request the reactivation of the Fundraiser by contacting the Company.

4.4 bis.8 Fees of the Payment Service Provider

The management fees provided for in this article remunerate the service provided by the Company. They are separate from any fees that the Payment Service Provider may apply under its own terms, appended hereto.

4.4 bis.9 Entry into force

This article applies from 1 December 2026. No management fees may be deducted for any period prior to that date. For Fundraisers already inactive on that date, the prior period of inactivity is taken into account; however, the first deduction may not take place before the end of the notice period provided for in Article 4.4 bis.4.

The publication of this version is notified by email. Creators whose Fundraiser is inactive also receive the information email provided for in Article 4.4 bis.4, followed by a reminder before the first deduction, so that they can request the transfer of their funds.

4.5 Taxes Applicable to the Funds Collected and Issue of Tax Receipts

It is the responsibility of each User to pay any applicable tax or related levy, whether on the Contributions collected through the Site as Creators, or on the Contributions made by Users as support.

The Company cannot under any circumstances act on their behalf for this purpose, nor advise them on the nature and details of their obligations.

Creators are responsible for issuing and sending directly to Users any tax receipts evidencing donations made through the Site.

It is the responsibility of each User to check whether they are eligible for tax deductions on all or part of the Contributions made through the Site, in accordance with the provisions of the French law in force.

Any claim relating to the issue of such tax receipts and to the information they contain must be addressed by the User directly to the Creator.

4.6 Information about Users Passed on to Creators

In particular to enable Creators to communicate with people interested in their Fundraiser, to drive their fundraising and to send the promised Rewards and/or tax receipts, the Company passes on to Creators information about the identity of Users who have subscribed to their page, who have signed up via the "coming-soon" feature to be kept informed of the launch of a Fundraiser, or who have contributed to a Fundraiser, as well as their postal addresses where provided by the User, in accordance with the Ulule Privacy Policy.

For more information on the data passed on by the Company to Creators, please consult the Ulule Privacy Policy.

Article 5. Conditions Applicable to Posting Comments and Sending Messages between Users

5.1 Liability for Messages and Content Posted by Users and Creators

The User or the Creator shall refrain from posting any content that may mislead other users of the site or that constitutes a false statement. They alone are liable to other users for any harm suffered by them as a result of the inaccurate or misleading nature of such content.

The User or the Creator must ensure that they hold the rights, in particular the intellectual property rights, necessary to publish the content they distribute.

The User or the Creator must ensure that they do not disclose third parties' personal data without their permission. For more information on this subject, please consult the Ulule Privacy Policy.

The Company accepts no liability arising from any infringement of third-party rights.

Users and Creators are solely responsible for the content and data they post in the publication, comment and FAQ areas, or in any other area of the site where content can be published, and undertake that the information published does not breach any legal or regulatory provision in force. In particular, the User or the Creator shall refrain from posting any manifestly or potentially unlawful content, whatever its medium (sounds, texts, images, videos, etc.).

The Company does not moderate in advance the messages and content posted by Users or Creators, or to which the Site may link. It acts as a hosting provider within the meaning of Article 6 I 2° of the French Law for Confidence in the Digital Economy (LCEN) and, as such, carries out a mere storage activity.

5.2 Reporting to the Company by Users of the Site

Any User is invited to report to the Company any unlawful or manifestly unlawful content by email to [email protected].

5.3 Right to Remove Content and/or the Personal Account of the User or Creator

Under the conditions and within the limits of the applicable regulations, the Company reserves the right to remove immediately, without prior notice and without compensation, any unlawful or manifestly unlawful content of which it has become aware, as well as the Personal Account of any User or Creator who has published the unlawful content.

Furthermore, pursuant to Article 6 I 7° of the LCEN, the Company reserves the right to disclose to the judicial authorities any information enabling the identification of any User who has posted manifestly unlawful content brought to its attention, in accordance with the Ulule Privacy Policy.

Article 6. Duration of the Relationship with the Company

These General Terms and Conditions apply throughout the period of use of the Site and until the account is closed for any reason whatsoever.

Article 7. Protection of Personal Data

The use of the Site and of Ulule's Services involves the processing of personal data by Ulule. The management and protection of the personal data of Users and/or Visitors and/or Creators are governed by the Ulule Privacy Policy, available at the following link: https://www.ulule.com/pages/about/privacy/.

Certain data may be collected by means of cookies and other similar technologies on the internet. The Company invites you to consult its Cookie Policy, available at the following link: https://www.ulule.com/pages/about/cookie-policy/.

Article 8. Liability

8.1 Operation of the Network

To use the Services, the User must have the equipment, software and settings necessary for the proper operation of the Site. The User must have the skills, equipment and software required to use the internet. The User declares that they are fully aware of the characteristics and limitations of the internet.

Given the specific features of the internet, the Company offers no guarantee of continuity of service, being bound in this respect only by an obligation of means.

The Company cannot be held liable for damage related to the temporary impossibility of accessing any of the services offered by the Site.

Any delay, suspension or cancellation in the distribution of the Fundraiser due in particular to technical failures inherent in the operation of the internet, external to the Company and beyond its control, shall not give rise to any compensation of any kind or in any form whatsoever.

The Company cannot be held liable for any malfunction, inability to access or poor conditions of use of the Site attributable to unsuitable equipment, to internal malfunctions of the User's access provider, to misuse of the Site or the services by the User, or in particular to congestion of the internet.

The Company accepts no liability for any damage or loss related to the use of or inability to use the Site or its content, except as otherwise provided by law.

8.2 Modification of the Site

It is understood that the content of the Site is not fixed. All the information contained on the Site may therefore be modified at any time, given the interactive nature of the Site, without this rendering the Company liable.

8.3 Availability of the Site

The Company is bound by an obligation of means in providing the Services. It therefore accepts no liability for any unavailability, suspension or interruption of the Site or of the Services that may occur in connection with maintenance operations, updates to equipment or software, urgent repairs to the Site, or as a result of circumstances beyond its control (for example, without this list being exhaustive, in the event of a technical failure or a malfunction of telecommunications links and equipment).

The Company endeavours to take appropriate measures to limit such disruption insofar as it is attributable to the Company.

Furthermore, the Company cannot be held liable for indirect or unforeseeable damage within the meaning of Articles 1150 and 1151 of the French Civil Code.

In accordance with Article 1992 of the French Civil Code, the Company may only be held liable in the event of wilful misconduct or of faults committed in its management.

8.4 Use of the Site

The Company wishes to draw the attention of Creators and Users to the fact that, by using the Site or the Services and/or by posting content and information on the Site, some of the actions carried out on the Site and some of the information posted will be made public and accessible to all. The Company therefore invites Creators and Users to be careful about the consequences that such disclosure may have on their private lives (for example when describing a Fundraiser or making a Contribution to a Fundraiser). For more information, please consult the Ulule Privacy Policy.

Once this information has been posted, the Company cannot be held liable for the consequences of its disclosure.

The Company also wishes to draw the attention of Creators and Users to the fact that, by posting content and information on the Site, they may disclose to the Company and/or to the public personal data relating to third parties. The Company therefore invites Creators and Users to be careful about the consequences of such disclosure, for which they are solely responsible. They must therefore check that they are entitled to disclose such data. For more information, please consult the Ulule Privacy Policy.

Once this data has been disclosed, the Company cannot be held liable for the consequences of its disclosure.

The information provided by a User or Creator must be truthful, accurate and true to fact. The consequences of its disclosure on their life and/or that of third parties are the sole responsibility of the User or Creator concerned.

It is recalled that the User takes the initiative of disclosing and distributing on the Site information, data, texts, content, photos and videos concerning them. The User therefore assumes full responsibility for this and waives any recourse against the Company, in particular on the grounds of infringement of their right to their image, of their honour, of their reputation or of the privacy of their private life, resulting from the distribution or disclosure of information concerning them, subject to mandatory legal provisions.

The Company does not guarantee that the information presented is detailed, complete, verified or accurate. The documents, information, descriptions and, in general, all content on the site are provided "as is", without any express or implied warranty of any kind.

The Company cannot be held liable for the inaccuracy of information and content provided by other Users and/or by the User themselves.

Furthermore, the Company cannot be held liable for content distributed by a User that may infringe the rights of one or more other Users or of third parties.

8.5 Putting Creators in Contact with Contributing Users

Because its role is limited to intermediation, Creators and Users expressly acknowledge and accept that the Company cannot under any circumstances or in any way be held liable for Fundraisers, and in particular for their presentation, their progress, their delays or cancellations, or the delivery or non-delivery of Rewards.

The Company is not responsible for the acts or omissions of Creators, who remain solely responsible to Users for all the terms and conditions of the Fundraiser and for the use of the funds so collected.

Users must therefore address all their questions or complaints to the Creators alone.

The Creator guarantees and undertakes to indemnify the Company against any damage it may suffer, and to hold it harmless from any liability action that may be brought against it by a User or, more generally, by a third party, for infringement of any right resulting from the publication and running of the Fundraiser on the Site.

Likewise, the Company assumes no obligation to advise under these terms. Accordingly, the Company cannot in any way be held liable for the consequences of Users' Contributions. In particular, the Company intervenes only to a limited extent with Creators to assist them in presenting and promoting their Fundraisers.

8.6 Disputes between Internet Users

The Company accepts no liability in the event of a dispute arising between Users and/or Visitors and/or Creators who have come into contact on the Site.

8.7 Hyperlinks

The Site contains links to third-party websites.

The linked sites are not under the Company's control, and the Company is not responsible for the content of those linked sites. The Company provides these links for convenience, and a link does not imply that the Company sponsors or recommends the linked site concerned, or that the Company is affiliated with it.

The linked sites are owned and operated by independent resellers or service providers, and the Company therefore cannot guarantee that the User will be satisfied with their products, services or business practices.

It is the User's responsibility to carry out all the checks they consider necessary or appropriate before entering into any transaction with any of these third parties.

Article 9. Intellectual Property

9.1 Content Distributed by the Company

9.1.1 Ownership of the Site and its Content

The trademarks (in particular Ulule) and the derived logos are the intellectual property of the Company.

More generally, all intellectual property rights, both economic and moral, relating to the content and information on the site belong exclusively to the Company, subject to any economic rights that may belong to a third party and for which the Company has obtained the necessary assignments of rights or authorisations.

The rights granted to the User for the use of the Site and of the services provided by the Company do not entail any assignment or any authorisation to exploit or use any of the elements of the site.

All intellectual property elements, and in particular the trademarks, designs, texts, hyperlinks, logos, images, videos, sound elements, software, layout, databases, codes, etc., contained on the Site and on associated sites are protected by national and international intellectual property law. They remain the exclusive property of the Company and/or its partners.

Consequently, except with the prior written authorisation of the Company and/or its partners, the User may not reproduce, represent, republish, redistribute, adapt, translate and/or transform, in whole or in part, or transfer to another site, any element making up the Site.

Users are authorised to reproduce the Ulule logo on third-party websites, but solely for the purpose of promoting their Fundraiser and/or the Ulule site.

The User acknowledges and accepts that failure to comply with this prohibition constitutes an act of infringement punishable under both civil and criminal law.

9.1.2 Database Producer's Rights

The Company is the producer of the database constituted by the Site within the meaning of Articles L.341-1 et seq. of the French Intellectual Property Code. Any extraction or use of the content of the database not expressly authorised may render the perpetrator liable under civil and/or criminal law. The Company reserves the right to take legal action against any person who has not complied with this prohibition.

9.2 Content Distributed by Users

The User grants the Company a licence to use the intellectual property rights attached to the content provided by the User concerned for distribution on the Site.

This licence includes in particular the Company's right to reproduce, represent, adapt, translate, digitise, use or sublicense the content relating to the User (information, images, videos, description, search criteria, etc.) on any electronic communication medium in the context of the provision of its Services.

This licence authorises the Company in particular to present Fundraisers on partner sites, or to authorise partner sites to retrieve the data of these Fundraisers in order to present them on their own online or offline communication media.

The User expressly authorises the Company to modify such content in order to comply with the graphic identity of the Site or of the other communication media mentioned above and/or to make it compatible with its technical performance or with the formats of the media concerned.

These rights are granted worldwide and for the entire term of these General Terms and Conditions between the User and the Company.

The User shall also refrain from copying, reproducing or otherwise using the content relating to other Users other than for the strict needs of using the Services for personal and private purposes.

Article 10. Suspension and Interruption of the Services

Without this creating any obligation on its part to verify the content, accuracy and consistency of content, the Company is entitled to refuse, in accordance with press and publishing practice, the inclusion of a Fundraiser.

The Company is free to remove or modify, before or after its distribution, any content of the Site that is unrelated to the content normally expected or to the editorial line of the Site, or that does not comply with the laws and regulations in force.

To this end, the Company is entitled to carry out electronic monitoring in order to detect contentious content. The Company reserves the right to suspend or limit access to the services subscribed to by the User who posts content that does not comply with the laws and regulations in force, that is insulting or that does not comply with the conditions of use of the Site, after informing the person concerned by any means.

Accordingly, without prejudice to the provisions of Article 12 "Termination", in the event of a breach by a User of any of their obligations, the Company reserves the right to block any Fundraiser or content of the User concerned, to remove the contentious messages or content whatever their nature, to prevent the publication of all or part of a Fundraiser and/or to block their access to all or part of the Services, temporarily or permanently, without consideration or refund, and without prejudice to any action that may be brought against the User.

In the event of suspension, and whatever its cause, the Company reserves the right not to refund, by way of penalty clause, all or part of the amounts credited that it considers necessary to make good the harm, of any kind, that it may have suffered.

Article 11. Force Majeure

The Company cannot be held liable if the performance of any of its obligations is prevented or delayed by a case of force majeure as defined by the case law of the French Courts, including in particular, without this list being exhaustive, natural disasters, fires, the blocking of means of transport for any reason whatsoever, total or partial strikes, whether internal or external to the company, lockouts, the blocking of telecommunications or computer networks by any means (power failure, computer virus, etc.) and governmental or legal restrictions.

Article 12. Termination

The User or the Creator may at any time request the closure of their account, either directly via their user interface, by email to [email protected], or by post to ULULE SAS, 10 rue de Penthièvre, 75008 Paris, France.

These General Terms and Conditions may be terminated by the Company subject to one (1) month's notice.

Furthermore, in the event of a breach or failure by the User to comply with any of the obligations and provisions set out herein, the Company may modify, suspend, limit or remove access to the Site within fifteen (15) days of a formal notice sent to the User that has remained without effect, without the User being able to claim any compensation, and without prejudice to any damages the Company may be entitled to claim to make good the harm suffered.

In the event of a serious breach of any of the provisions of the General Terms and Conditions of Use, the Company will be entitled to close the User's account without notice or formal notice, without any compensation, and without prejudice to any damages the Company may be entitled to claim to make good the harm suffered.

In the event of termination, Fundraisers in their Collection Period may be stopped and the corresponding Contributions may give rise to a refund to the Contributors concerned.

Article 13. Final Provisions

13.1 Correspondence and Evidence

Correspondence between the Company and Users takes place mainly by email. Accordingly, pursuant to Articles 1316 et seq. of the French Civil Code, the User acknowledges and accepts that the information provided by the Company by email and on the Site is binding between the parties and has the same evidential value as a handwritten document.

13.2 Notices

Unless expressly provided otherwise, notices between the parties hereto are given by email.

Notices are deemed received 24 hours after the email is sent, unless the sender is notified that the email address is invalid.

13.3 Governing Law

By express agreement between the parties, these General Terms and Conditions of Use and the transactions arising from them are governed by French law.

They are drafted in French. Should they be translated into one or more languages, only the French text shall prevail in the event of a dispute.

13.4 Dispute Resolution

In the event of a difficulty or dispute between the parties concerning the interpretation, performance or termination of these General Terms and Conditions of Use, the parties shall endeavour to resolve it as best they can and agree to seek an amicable solution in the spirit of these General Terms and Conditions of Use.

In the event of a dispute, you may send a written complaint to our Customer Service by email: [email protected] or by post to the following address: Ulule, Service Client, 10 rue de Penthièvre, 75008 Paris, France.

If you are not satisfied with the response from our Customer Service, or if you have not received a response within 2 months, you may refer the matter to our Mediator, MEDIAFRAMA, for any complaint made within the last twelve (12) months, online: www.mediaframa.com or by post to the following address:

_Le Médiateur MEDIAFRAMA, 41 rue Simon Vollant, Parc d'activité de la Cessoie, Bâtiment B, 59130 LAMBERSART, France_

The solution proposed by the Mediator is not binding on the parties, who remain free at any time to withdraw from the mediation process.

Consumer mediation:

• applies only to contributors who are natural persons;

• is limited to relations between funders and platforms (excluding relations with a Creator or a Payment Service Provider).

Failing an amicable solution, the matter will be brought before the competent Courts by the first party to take action.

IT IS SPECIFIED THAT ANY DISPUTE WITH A USER ACTING AS A TRADER ARISING IN CONNECTION WITH THE INTERPRETATION, PERFORMANCE OR TERMINATION OF THESE GENERAL TERMS AND CONDITIONS FALLS WITHIN THE JURISDICTION OF THE TRIBUNAL DE COMMERCE OF PARIS.

13.5 Severability

Should one or more provisions of the General Terms and Conditions of Use be declared null and void, this shall in no way affect the validity of the other provisions hereof.

Provisions declared null and void shall be replaced, in accordance with the spirit and purpose hereof, by other valid provisions which, given their scope, come as close as the law permits to the provisions declared null and void.

13.6 Waiver

The fact that the Company does not rely, at any given time, on any of the provisions of these General Terms and Conditions of Use shall not be interpreted as a waiver by the Company of its right to rely on it subsequently.

13.7 Assignment and Substitution

The Company reserves the right to assign to any third party of its choice all or part of its rights and obligations under these General Terms and Conditions, or to have any third party substitute for it in the performance hereof, which the User accepts without reservation.

14. Legal Notice

14.1 Identification of the Publisher

The User is informed that the Site is published by ULULE, a simplified joint-stock company with a share capital of €293,478, registered with the PARIS Trade and Companies Register under number 794 710 830, registered as a Crowdfunding Intermediary (IFP) with ORIAS under number 17003008, whose registered office is at 10 rue de Penthièvre, 75008 Paris, France. Intra-community VAT number: FR57794710830. Our services can be contacted via user support at [email protected].

14.2 Publication Director

The Publication Director of the Site is Mr Alexandre BOUCHEROT, whose email address is [email protected].

14.3 Site Host

The Site is hosted by Enix, whose details are as follows:

Enix, a simplified joint-stock company with a share capital of €8,100, registered with the Paris Trade and Companies Register under number B 481 912 970, whose registered office is at 40 rue de Cléry, 75002 Paris, France.

14.4 Contact for any Complaint concerning the Site and/or its Content

The contact email address for any complaint concerning the Site and/or its Content is [email protected].

ANNEX: MANGOPAY PAYMENT SERVICES FRAMEWORK AGREEMENT

TERMS AND CONDITIONS FOR MANGOPAY PAYMENT SERVICES, Version in force from 9 October, 2025