Solution kit for the Electree
The Electree have been shipped now two months ago which enabled us to receive quite some feedback from the Early Birds.
We have received numerous positive comments about the Electree aesthetics and we thank you again for your support.
The Electree is not only a design object but a technological object as well, which uses the solar energy, an energy difficult to capture. This last point is the cause of some technical problems which were raised by several users. Several users have given us detailed technical feedback and we thank them sincerely for their help.
The two main points raised by the Electree users are the following:
- The LEDs lights indicating the chargelevel never lit up
- The Electree has worked for a few days and then stopped charging
Throughout the month of August, we have gathered all the feedback and comments, and the company 1D&C, the Electree editor, has launched a series of tests on the Electree at the plant which had produced this first series.
Following these tests, it appeared that some Electrees have problems relaunching the charge when the battery is totally empty.
However it is necessary, before all, that we remind to all useres of the Electree that solar power is capricious, unconstant and difficult to capture.
This implies that fully charging the Electree battery which is quite large (13 500mAh, the equivalent of an iPad battery), it is necessary to receive an intense sunshine for many days. Unfortunately, an intense and constant sunshine for ten days in a row is quite rare in most European or North American countries. This explains why it is difficult to have the third LED, corresponding to a 95% charge level, to lit up.
If you are using regularly the Electree to recharge your cell phone, and that you do not live in a region of intense sunshine, it is very unlikely that you will succeed to recharge 100% of the battery.
The option of including a smaller battery would improve the Electree efficiency but would not allow anymore to recharge a tactil tablet.
A bad connection between the Electree branches can also significantly increase the charging time. A branch well plugged might still a bad electric contact.
The editor of the Electree 1D&C and the designer Vivien Muller have worked on developing a solution kit which includes:
- a new optimized electronic card, easy to install
- a smaller battery for those of you who wish to use it instead of the larger battery currently installed
- a connection testing kit which allows to test that each solar panel and each branch is correctly functioning
- a video tutorial explaining how to proceed for the testing as well as explaining how to install the new electronic card
The production of these solution kits has been launched but it will take approximately two months before they are finalized and shipped.
We have also taken the names of all the people who indicated that their wooden plate was damaged during the shipping of the Electree box. New wooden plates are being produced and will be shipped as well.
From now on, and to simplify information exchange, the treatment of your requests and the shipping of the solution kits, the editor of the Electree 1D&C will be your main contact.
For any question regarding the Electree, you can write to:
While waiting for this solution kit, we can suggest that you restart the battery charge using the USB connection located below the Electree. You can connect a cable from this USB plug to a computer which helps the battery to restart the charge when it is totally empty. Of course, this is only a temporary solution.
We thank you again for your patience and your support.
1D&C and Vivien Muller